Refund policy
Return Policy
Please reach out to us if you are not 100% satisfied, and one of our Tea Specialists will be happy to help.
If we make any mistakes in your order, we will be happy to correct your order.Â
Address Mistakes
If the package has already been shipped, we can attempt to intercept it and have it rerouted to the correct address. There may be a charge for this service, which the carrier may charges to us to reroute a package, if this is the case that charge will be passed on to the buyer.
Returning Tea
If you're not completely satisfied with your tea, please contact us, and we will be happy to help. There are many ways to prepare and enjoy tea, so our first priority is to guide you through tea preparation to enhance your experience. If you still wish to return your tea, we have separate policies for opened and unopened products. Please note that sample bags are the only items that cannot be returned. If a return is initiated without notification, we cannot guarantee a refund.
For unopened tea, reach out to us within 30 days of purchase to initiate a return. We will send you a return shipping label to return the product. You will be responsible for packaging the product back up safely (we recommend you keep the original packaging the product was sent in for ease of return). Once we receive the returned product and verify it hasn’t been opened or used, we will initiate a refund for the product cost.
For opened tea, reach out to us within 30 days of purchase to initiate a return. We will send you a return shipping label to return the product. Once we receive the returned product, we will initiate a refund for the product cost of the order. All returns must be authorized by us prior to being sent back. If a return is initiated without notification, we cannot guarantee a refund.
Samplers are only returnable if they are unopened and the packaging is fully in tact within 30 days of purchase. Opened samplers are non-returnable.
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Returning Accessories
If you would like to return an unopened and unused accessory, reach out to us within 30 days of purchase to initiate a return. We will send you a return shipping label to return the product. You will be responsible for packaging the product back up safely (we recommend you keep the original packaging the product was sent in for ease of return). Once we receive the returned product and verify it hasn’t been opened or used, we will initiate a refund less the return shipping charge.
Unfortunately, you cannot return an opened and/or used accessory.
If there is a product defect, please reach out to us within 30 days, and we can assist with replacement parts or replacement accessories.
For All Returns
For all returns, please allow 3-5 business days after your return has reached our facility for us to complete the return process. After the return process is complete, we will refund the method of payment that was originally used to make the purchase. Depending on your payment method, refunds may take several business days to post to your account.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at tjoyce@almostheaventea.com.